01Current fulfillment status
The website offers Stripe checkout for United States addresses. Test mode is identified at checkout; test transactions collect no real money and are not fulfilled. A cart or unpaid request is not proof of purchase. Gridline holds its own stock, but the exact model, quantity and delivery estimate must be confirmed before a sale. Manufacturer photographs are illustrative and are not a live inventory feed.
02Destinations and service availability
The planned service is for eligible United States addresses only, subject to confirmation for each product and destination. International shipping, in-store pickup and delivery to restricted destinations are not currently offered on this website. Battery, size and carrier restrictions may affect individual items.
03Processing and delivery estimates
Estimated delivery is 4–6 business days after order confirmation. This window includes order processing and standard shipping transit time; it does not begin when an availability request is submitted. Business days mean Monday through Friday, excluding applicable public holidays. This is an estimate, not a guaranteed arrival date. If an accepted order is delayed, we will communicate the revised estimate and any cancellation options required by law.
04Free standard US shipping and taxes
Standard shipping is free on orders delivered to eligible United States addresses. Catalog prices are Gridline merchandise selling prices in US dollars, excluding applicable taxes. Applicable taxes and the full total must be disclosed before the customer agrees to pay. Free outbound shipping does not automatically include return shipping; see the Refund & Return Policy.
05Tracking and delivery issues
When a request progresses to actual fulfillment, the business can manually enter a courier and tracking ID in the customer account. Account statuses are business-entered updates, not a live courier feed. Use the courier link for carrier scans. Contact us if an item is lost, arrives damaged or shows an unexpected delivery status. We would investigate with the carrier; a carrier scan alone does not remove consumer rights or our obligation to resolve a fulfillment problem.
06Address changes and returned parcels
Check delivery details before confirming an order. Request any address change before dispatch; a change cannot be guaranteed once shipped. If delivery fails because of incorrect customer details, any additional reasonable shipping charges must be explained and agreed before re-shipment.
Questions about this policy?
GRIDLINE ELECTRONICS LLC
2227 Morton Ave, Jackson, MS 39213, United States
support@gridlineelectronics.shop