0114-day return-request window
We accept eligible change-of-mind return requests within 14 calendar days of delivery. Contact us within that window to request return authorization. See the eligibility conditions below and wait for written shipping instructions. Statutory rights for faulty, damaged or misdescribed goods remain unaffected and are not restricted to this window.
02Return eligibility
A change-of-mind return should include the item in its original condition, all accessories, manuals and original packaging where reasonably available, together with proof of purchase. Any product-specific restrictions, including hygiene-sealed products or special orders, must be disclosed before purchase. A restriction does not remove rights relating to defective or incorrectly supplied goods.
03How to request a return
Contact us using the email link on our Contact page, with the order reference, delivery date, item name and reason for the request. Do not send full card details, passwords or identity documents. Wait for written return instructions and the authorized return address before shipping. The registered mailing address is not an automatic return destination.
04Return shipping and fees
The customer pays return shipping for a change-of-mind return, and the business arranges or reimburses reasonable standard return shipping for an item confirmed to be faulty, damaged on arrival or incorrectly supplied. No restocking fee is charged. Standard outbound US shipping is free; there is no standard outbound shipping charge to refund. Return-shipping arrangements are separate from the free outbound shipping offer.
05Inspection and refunds
We inspect a received return within 5 business days, explain any eligibility issue in writing and initiate an approved refund to the original payment method within 5 further business days. Bank posting time can vary and is outside our control. Do not provide another person’s payment details for a refund.
06Cancellations and exchanges
Request cancellation as soon as possible. If an order has not been dispatched, it can be cancelled without a fee for a full refund. If it has shipped, the return process applies. Exchanges depend on confirmed replacement availability; otherwise an eligible refund is offered. If we cannot fulfill an accepted order, we will notify the customer and refund any payment collected.
07Damaged, incorrect or missing items
Contact us promptly with the order reference and a description of the issue. Retain packaging and relevant photos where possible. Reporting promptly helps investigation, but does not limit any mandatory consumer rights. Questions about a transaction should be raised with us directly; nothing in this policy restricts lawful payment-dispute rights.
Questions about this policy?
GRIDLINE ELECTRONICS LLC
2227 Morton Ave, Jackson, MS 39213, United States
support@gridlineelectronics.shop